Shipping Policy
Thank you for shopping with Toats Magoats Ranch!
Whether you're purchasing one of our children's books, a special signed edition, or one of our ranch-inspired products, we take great care in preparing and packaging every order.
Our goal is to make your shopping experience as pleasant as possible, from our ranch to your doorstep!
Order Processing
Orders are typically processed within 2–3 business days after payment is received, excluding weekends and holidays.
Personalized or signed books may require 3–5 business days for preparation.
During holidays, special promotions, or periods of high order volume, processing may take a little longer. We appreciate your patience!
Shipping Rates & Delivery
Shipping costs are calculated at checkout based on your order's weight, package dimensions, destination, and available shipping methods.
We use Shippo to manage our shipping services and select from available carriers, which may include USPS, UPS, and other providers.
Estimated delivery times vary depending on the shipping method selected and your location.
Please remember that processing time is separate from shipping transit time.
Shipping Locations
We currently ship within the United States.
For inquiries about shipping outside the United States, please contact us before placing your order.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
You can use this information to follow your package's journey to your doorstep.
Signed & Personalized Books
Signed books are prepared with special care and may require additional processing time.
If your order includes a personalized inscription, please double-check the spelling of the recipient's name and any requested details before completing your purchase.
Incorrect Shipping Addresses
Please review your shipping address carefully before submitting your order.
If you notice an error, contact us as soon as possible. We will do our best to make corrections before your package ships.
Additional shipping charges may apply if an order must be resent due to an incorrect or incomplete address supplied at checkout.
Lost, Delayed, or Damaged Packages
While we carefully package every order, occasional shipping delays or delivery issues can occur.
If your order arrives damaged, please contact us within 7 days of delivery, including your order number and photographs of the damaged product and packaging.
If your package appears lost or significantly delayed, please reach out so we can help investigate the issue with the shipping carrier.
We will work with you toward an appropriate resolution in accordance with applicable policies and consumer protections.
Returns & Exchanges
For information about returns, exchanges, and refunds, please see our separate Return & Refund Policy.
Questions About Your Order?
We're always happy to help!
If you have questions about shipping, delivery, or your order, please contact us through our website.
Thank you for supporting Toats Magoats Ranch and Toats Magoats Ranch Books!
We appreciate every order and hope your purchase brings a little extra joy to your day.